Returns, Refund and Exchange Policy

Returns, Refund and Exchange Policy

RETURNS

Returns, Refund and Exchange Policy

If you are not satisfied with your purchase, you have 14 days from the date of receipt to make a return.
If you return items and the value of your order goes below the free delivery threshold of € 350, you will be charged for the
following shipping costs that will be deducted from the reimbursement.

ITALY / SAN MARINO / VATICANO: € 10
EUROPEAN UNION: € 20
UK: € 20
USA / CANADA: € 30
REST OF THE WORLD: € 40
 

Returns procedure:

Write an e-mail to info@cultero.com with the subject “returns”.
In the text state the order number you find on the invoice, the details of the items to be returned and the reason for the
return.
Wait for our response via email where we will provide you with the authorization number and the “Returns Form” that must
be PRINTED and APPLIED onto the outer packaging (not the shoe box), that must not have on it any other visible addresses
other than the ONE stated on the “Returns Form”.
If returning from outside the EU, please write RETURNING GOODS TO SENDER directly on the package, specifying the details on
the customs bill paid to receive the package. If we are charged clearance fees for the delivery of your Return package, we will
charge the fees to you.
Return Conditions
When trying on shoes, stand on a carpeted surface to protect the soles. Returned shoes must be unworn, as received, with no
scuffs on the soles. Please return all items including the dust bag and shoebox. The shoebox forms part of the product and
should remain intact by placing in outer packaging when sending back to us otherwise, it will not be accepted.
The return must be addressed to:

CULTERO S.R.L.
Via Padova 27
20127 Milano
ITALY

Exchanges policy

It is not possible to exchange sizes. If necessary, return the item and proceed with a new purchase.
Damaged Items
If you have received damaged or defective merchandise, Cultero will issue the refund once the item has been returned,
inspected and validated. If defects are found upon arrival of your purchase and before use, please report them immediately,
including photos, by e-mail to info@cultero.com, After an initial evaluation, you will receive an authorization number and the
“Returns Form” that must be PRINTED and APPLIED onto the outer packaging (not the shoe box), that must not have on it any
other visible addresses other than the ONE stated on the “Returns Form”.
If returning from outside the EU, please write RETURNING GOODS TO SENDER directly on the package, specifying the details on
the customs bill paid to receive the package. If we are charged clearance fees for the delivery of your Return package, we will
charge the fees to you.

Refunds

The refund of returned items takes place within 15 working days from the reception date of the goods returned to Cultero in
the previously indicated “Return Conditions”.
Refunds are issued back to the original payment method used for the purchase.
If you return goods and the value of your order goes below the free delivery threshold of € 350, the above-mentioned shipping
costs will be deducted.
Please be reminded that customs charges and sales taxes are not refundable for orders placed outside the EU.