DELIVERY

DELIVERY

Delivery

Orders are delivered to the address you provided, by TNT or FedEx (depending on your area), from Monday to Friday during working hours. We do not ship to PO boxes. The delivery address cannot be changed once the items have been dispatched.
A tracking number will be provided via email so that you can track the shipping.

ITALY / SAN MARINO / VATICANO

Free delivery on orders over € 350
€ 10 delivery charge on orders below € 350

EUROPEAN UNION

Free delivery on orders over € 350
€ 20 delivery charge on orders below € 350

UK

Free delivery on orders over € 350
€ 20 delivery charge on orders below € 350

USA / CANADA

Free delivery on orders over € 350
€ 30 delivery charge on orders below € 350

REST OF THE WORLD

Free delivery on orders over € 350
€ 40 delivery charge on orders below € 350

Duties and Taxes

Any additional cost due to taxes and / or duties for purchases made from outside the European Union are at the buyer’s
expense. These must be paid directly to the courier in order to release the goods. For more information, please contact the
relevant Customs Office or the fiscal authority in charge.

Receipt of goods

To ensure a secure delivery, the courier requires the signature of the recipient to confirm receipt at the time of delivery; if this
is not possible, the goods are not delivered.
If, at the time of delivery, the package appears damaged or imperfect, the Customer must proceed to open the package in the
presence of the courier.
We recommend that you inspect the goods at the time of delivery and verify that the quantity of products delivered
corresponds to your order, that the packaging looks intact, that it is not damaged, or otherwise altered. Any anomalies should
be noted in writing on the courier’s delivery note.
Any problems in the delivery must be reported promptly to our customer service and within 30 (thirty) calendar days after
order confirmation.

Insurance

All packages shipped are insured against theft / loss and damage from the moment they are given to the courier until delivery
to the recipient.
If on receipt the packaging is damaged, we recommend that you report on the delivery note that you accept a damaged
package.
Once delivered to the address provided and once they are collected, the goods are no longer insured.